FAQ

 General

Q: What is the Calypso Cards B2B Portal?

A: The B2B Portal is an online ordering platform for our wholesale customers. Built on the Cin7 system, it allows retailers and sales representatives to browse our product catalog, check availability, and place orders 24/7.

Q: Who can access the portal?

A: Access is granted to approved retail buyers and Calypso Cards sales representatives. If you’re a new wholesale customer or need login credentials, please contact our team.

For Retail Buyers

Q: What can I do in the portal as a retail buyer?

A: As a retail customer, you can:

• View our full wholesale catalog with pricing

• Check real-time product availability

• Place and submit orders directly

• View your order history and track open orders

• Download product images and descriptions for your marketing or POS systems

Q: Can I save favorite items or reorder past purchases?

A: Yes! The portal allows you to create saved lists (like “favorites”) and easily reorder previous purchases with a few clicks.

Q: Are minimum order quantities enforced?

A: Yes. The portal reflects our current wholesale terms, including minimums per item and order. These are automatically applied at checkout.

For Sales Representatives

Q: What can I do in the portal as a sales rep?

A: As a Calypso Cards sales representative, you can:

• Log in to view your accounts and place orders on behalf of customers

• Access live inventory to guide your buyers in real-time

• View order history and status for each of your customers

• Create draft orders for customers to approve and submit

• Download catalogs, sales materials, and digital assets

Q: Can I add new customers to the system?

A: No, new customer accounts must be approved and created by our internal team. If you’d like to request access for a new account, please contact Customer Service.

Account & Access

Q: How do I log in?

A: You’ll receive a unique username and password from our team. Once you have that, simply visit [insert portal URL] to log in.

Q: I forgot my password. What should I do?

A: Use the “Forgot Password” link on the login screen to reset it. If you continue having trouble, contact our Customer Service team for assistance.

Q: Can multiple staff from my store access the portal?

A: Each account is tied to a specific business email. If you’d like to request access for multiple staff members, contact us and we’ll review your request.

Orders and Products

Q: Will I get order confirmation and tracking updates?

A: Yes. Once your order is submitted, you’ll receive an email confirmation. You’ll also get tracking information once the order has shipped.

Q: Can I edit or cancel an order after submitting it?

A: Orders can be edited or canceled only before they are processed for shipment. Please contact Customer Service as soon as possible for any changes.

Q: Is the portal mobile-friendly?

A: Yes! The B2B Portal is accessible from desktops, tablets, and smartphones, making it easy to place orders on the go or while visiting a customer.

Support

Q: Who do I contact if I need help with the portal?

A: Reach out to our support team at [insert email] or call us at [insert phone number]. We’re happy to help with technical support, order questions, or account access.